These terms of use set out what you can expect from us and what we expect from you. They apply as soon as you download or use the app, so please read them before you start. We have kept them as short as possible and as precise as necessary.
1. Who we are
We are CCSchwarz GmbH, Drosselweg 7, 76774 Leimersheim, Germany (“we”, “us”). You will find our full details in the imprint.
- Questions about the app and technical help: support@ccschwarz.de
- Questions about data protection: info@ccschwarz.de
2. What these terms cover
These terms apply when you use one of our apps privately, as a consumer – not in a business context. They also govern which rights of use we grant you; there are no separate licence terms alongside them.
Our privacy policy applies in addition. There we describe what data is processed where.
3. What the app does – and what it does not do
You will find the features an app provides in its description in the app store – what counts is the version applicable when you obtain it. That is exactly the scope we owe you, and nothing more. We owe you further characteristics only where we have expressly promised them to you; you cannot derive any further quality from advertising statements.
Our apps are tools with which you record information you enter yourself, analyse it, have yourself reminded of what is due, and export your records. They do all of this essentially on your device.
What an app does not do matters just as much:
- It makes no diagnosis, calculates no doses and gives no treatment recommendations.
- It does not replace qualified advice, examination or treatment – in particular not by a doctor or veterinarian. Those decisions are made solely by the professional treating you or your animal.
- Where an app documents health-related information, it is a documentation and analysis tool and not a medical device.
- Any reference or guidance values an app shows you are general indications. What counts is always the range defined individually for you or your animal.
If anything seems unusual to you, please contact the relevant professional without delay rather than relying on the app alone.
4. Reminders are not a safety system
Where an app offers you reminders, your device delivers them as local notifications. Whether and when they arrive depends on your device settings, battery level, operating system and the permissions you have granted. For anything time-critical, never rely on the app alone.
5. How the contract is formed
When you download, install or use the app, a usage contract on these terms is formed between you and us. You do not, however, obtain the app itself or any paid additional features from us: for those you enter into a contract with the operator of the app store (see sections 9 and 13).
This usage contract exists between you and us alone – the operator of the app store is not a party to it. We alone, and not the operator, are therefore responsible for the app and its content.
Our apps are intended for adults. If you are not yet of legal age, you need the consent of a parent or guardian.
6. What you need
- a suitable device and a supported operating system version – the app store states which one applies
- enough free storage space on the device
- for reminders: permission for the app to send you notifications
- for syncing between your devices and sharing with other people: an active account with the platform operator, including its cloud service
Some features require an internet connection. Without one they are unavailable to you or only partly available – that is not a defect of the app.
You bear the cost of your internet connection. If you use the app over a mobile network or abroad, your mobile contract and roaming charges may apply; please check this in advance. If you are not the bill payer for the device, we assume that the person paying agrees to your use of the app.
7. Your device
You are responsible for the security of your device and for access to the app. We recommend that you set a device lock, install system updates and refrain from jailbreaking or rooting your device. Such changes disable the protections built into the operating system. They may cause the app to stop working properly or at all, and they expose your data to additional risk.
8. What you may and may not do
We grant you a simple, non-exclusive and non-transferable right to use the app for your own private purposes on devices you own or control, within the usage rules of the app store as applicable from time to time. We license the app to you, we do not sell it to you. All rights in the app, its source code, content, design, names and logos remain with us.
If you use the platform operator’s family sharing or a legacy contact, the accounts associated with those may also use the app within the same scope. Beyond that, you may not pass the app on.
You may not
- copy or modify the app or any part of it, or create derivative versions,
- extract the source code, or reverse engineer, decompile or disassemble the app – except to the extent Section 69e of the German Copyright Act (UrhG) mandatorily permits,
- translate the app or use our names and logos,
- circumvent technical protection measures or interfere with program operation,
- rent, lease, resell or sublicense the app.
Your statutory rights remain unaffected.
By using the app you confirm to us that you are not located in a country or region subject to a United States embargo or designated by the U.S. government as “terrorist supporting”, and that you are not on any U.S. government list of prohibited or restricted parties. This requirement comes from the operator of the app store; we are obliged to pass it on to you.
9. Fees, purchases and subscriptions
Whether an app is free or costs something depends on the respective offer in the app store – we offer both. The app store shows you which fees apply before you download or purchase: for obtaining the app, as a subscription or for individual additional features. The price it states for your country is the one that applies; it may differ by country. Where no fee applies to an app or a feature, the app store shows it as free.
- If you take out a subscription, it renews automatically for the same term unless you cancel at least 24 hours before it expires.
- You can manage and cancel it at any time in the settings of your app store account.
Where fees apply, purchase, billing, invoicing and refunds run exclusively through the operator of the app store. We do not charge you directly and store no payment data. We will never charge you without making it clear beforehand exactly what you are paying for.
10. Right of withdrawal
If you buy the app or a subscription, you enter into that contract with the operator of the app store, not with us. You therefore handle your withdrawal, any cancellation and any refund directly there, under the operator’s terms. We have no influence over that and cannot refund the purchase price to you ourselves.
Irrespective of that, you can stop using the app at any time by deleting it (see section 17).
11. Updates
For as long as the contract runs, we provide you with the updates needed to keep the app in conformity with the contract, including security updates (Section 327f of the German Civil Code, BGB). We provide them through the app store, where you also learn about them.
Please install updates within a reasonable time. We are not liable to you for defects caused solely by your failure to install an update we have provided – provided that we informed you about the update and about the consequences of not installing it.
We may end support for older operating system versions with reasonable notice.
12. Changes to the app
Beyond what is needed to keep the app in conformity with the contract, we change it only for a valid reason – for example technical development, security, changed legal requirements or new requirements of the platform operator. Such changes cost you nothing extra, and we inform you about them in an appropriate form.
If a change impairs your ability to use the app to more than a negligible extent, you may end the contract free of charge within 30 days (Section 327r BGB).
13. The operator of the app store
You obtain the app through the app store. Its operator – currently Apple Inc. and its affiliated companies – is under no obligation to furnish maintenance or support services for the app. That is our responsibility alone; you can reach us at support@ccschwarz.de.
If the app does not match what we owe you, you can also report this to the operator of the app store; it will then refund you the purchase price of the app. It has no further warranty obligations – please address all other claims arising from a defect to us. Your statutory rights in respect of defects vis-à-vis us (Sections 327 et seq. of the German Civil Code) remain unaffected.
Nor is the operator of the app store responsible for claims relating to the app – in particular not for product liability, for compliance with legal requirements, or for claims under consumer protection law. Please address such claims to us.
If a third party claims that the app, or your use of it, infringes their intellectual property rights – copyright, trade marks or patents, for example – we alone are responsible for investigating, defending, settling and discharging that claim. The operator of the app store bears no responsibility for it.
The operator of the app store and its affiliated companies are third-party beneficiaries of these terms of use and may enforce them against you.
14. Liability and availability
You have no claim to the app being constantly and uninterruptedly available. We do not promise you any particular availability. This includes, in particular, the question of which operating systems and which types of device the app is available on.
From time to time the app may be temporarily unavailable, in particular during maintenance work or in the event of security problems or capacity overloads. The same applies to features that build on third-party services – such as cloud syncing or the app store – as these may fail independently of us.
We may also discontinue the app. If we do, we will let you know in good time so that you can export your records beforehand.
The statutory provisions apply to our liability in connection with providing the app. Your statutory rights in the event of defects in digital products (Sections 327 et seq. BGB) remain unaffected.
We are liable to you without limitation for damage you suffer as a result of intent or gross negligence on our part, including on the part of our staff and vicarious agents, our officers and our legal representatives.
In cases of slight negligence, we – including our staff and vicarious agents, our officers and our legal representatives – are liable to you at most for the breach of a material contractual obligation, and only for foreseeable damage typical for this type of contract. Material contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place, whose breach jeopardises the achievement of the purpose of the contract, and on whose observance you may regularly rely.
These limitations of liability do not apply where we have given a guarantee, nor to injury to life, body or health. Our liability under the German Product Liability Act remains unaffected.
15. Your data and your backups
What you record in the app stays with you: on your device and – if you have enabled the platform operator’s cloud service – in your own account. We operate no server of our own for this content and have no access to it. You will find the details in our privacy policy.
Because we do not hold your data, we cannot restore it for you either. Backing it up is therefore your responsibility – through your device backup, the cloud service or an export. If you delete the app, the data stored locally is removed.
16. Third-party services
The app relies on services that do not come from us: the app store, the platform operator’s cloud and sharing service, and system functions such as notifications and the share dialogue. The terms and privacy notices of the respective provider apply to those services. We have no influence over their content, availability or data processing.
17. Term and termination
The usage contract runs for an indefinite period. You can end it at any time and without notice by ceasing to use the app and deleting it from your devices. A running subscription must additionally be cancelled in the settings of your app store account.
We may terminate the contract without notice for good cause, in particular where you seriously or repeatedly breach section 8.
When the contract ends, the rights of use we granted you expire. Please delete the app from your devices.
18. Changes to these terms
We may amend these terms with effect for the future where the legal situation, case law, the scope of the app’s features or the platform operator’s requirements change.
We will inform you of any change at least 30 days before it takes effect, in an appropriate form – for example in the app or on this page. If you do not agree with the change, you can stop using the app and delete it before then. For the period before that, the version in force when the contract was formed continues to apply.
19. Data protection
How and where data is processed is set out in our privacy policy for the app. In short: your entries stay on your device and in your own cloud account, we do not receive them, and the app contains neither advertising nor tracking.
20. Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 of the German Consumer Dispute Resolution Act, VSBG). The European Commission’s online dispute resolution platform was discontinued on 20 July 2025 and is no longer available.
21. Final provisions
The law of the Federal Republic of Germany applies. Mandatory consumer protection provisions of the country in which you have your habitual residence remain unaffected.
The place of jurisdiction for all disputes arising from this contract is, to the extent legally permissible, our registered seat. As a consumer, you may in any event bring proceedings before the courts having jurisdiction at your place of residence.
Should any provision of these terms be or become invalid, the validity of the remaining provisions remains unaffected.
These terms are available in German and in English. The version in the language in which you concluded the contract with us is the authoritative one.
22. Contact
Questions or suggestions about these terms of use? Write to us at info@ccschwarz.de. For technical help with the app, contact support@ccschwarz.de.
So that we can help you quickly, please describe as precisely as possible what is not working and include the app version, your device and the operating system version. The “Report a problem” function in the app compiles this information for you.